Frequently Asked Questions

How secure is my data and are there multiple copies of it in the event of a total disaster?
The data on the NAS device is compressed, encrypted using 256-bit encryption then transferred over a 256-bit encrypted UDP tunnel to the off-site co-location facility on the West Coast. Once the data reaches the off-site facility it is also copied to a fail over server at the same co-location facility then transferred to a separate co-location facility on the East Coast. In total there are 4 copies of your data if the off-site storage option is selected.

How are VSS backups handled?
When configuring the backup of servers an option to schedule a daily VSS Incremental backup is available. When the VSS Incremental backup occurs it shuts down all VSS aware applications then performs the backup.

What is the frequency of backups?
After the base image backup of the server completes the maximum number of incremental in a 24 hour period is 96. This configuration performs 96 incremental snapshots of the server every 15 minutes throughout the day.

Can I select what files and folders to backup or exclude?
Backups are performed by server volume. For virtualization you must capture the boot volume and any other volume(s) containing server applications. For example if you install the operating system to drive C and Exchange to drive D, you must have both C and D backed up if you want to virtualize the server.

Can I restore Exchange Mailboxes?
Yes, we have a utility that allows the restoration at the mailbox and message level.

Do you backup workstations?
Not currently but we are planning a release of desktop backup later in 2007. If you are able to synchronize or host your users data on the server then this would be included in the backup.

Do I have to reconfigure my firewall settings and any DNS or MX records if we need to virtualize a server?
No, the virtualization process keeps the servers system state so no additional configurations are needed. Service will continue to run like they did prior to the server failure.

If we have more than 8 servers can we have multiple NAS Device's at the our site?
Yes, multiple NAS configurations are possible.

Can I have more than one server running in a virtual state on the NAS Device?
Yes, depending on the amount of hard disk space, memory and processor a server consumes. The only limitation is the physical hardware of the NAS Device.

Can I select what volumes on the server to send off-site to the co-location facility?
No, the entire server regardless of what volumes are being backed up are sent off-site if this option is selected.