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AVG Anti-Virus for each machine -
software and non-expiring licenses included
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Anti-Spyware for each machine -
software and non-expiring licenses included
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Critical system updates and
maintenance - Operating system, MS-Office, Anti-Virus and Backup
software
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Temporary Internet file and
Temporary workstation file deletion
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Asset Management - keeps track of
your servers, workstations, laptops and software for insurance
and financial purposes
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Error Log Monitoring - keeps us
pre-notified of problems which could easily result in potential
outages
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Security Log Monitoring - keeps us
aware of various intrusion attempts to your network preventing
unnecessary exposure to intellectual property and financial data
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Backup Server Monitoring - we can
aggressively address backup failures as they happen rather than
waiting until we need to use the backup to find out that it has
failed - all this without costing you unnecessary time or money
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SNMP Device Monitoring - we can
easily monitor and track issues with critical network devices
such as Routers, Firewalls, Switches, Printers and more - to
keep you up and running longer
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Free SaaZ system agents - these
agents are necessary to perform more than half of the services
we have described above and you get it for free
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Executive Reporting - with your
invoice each month you will receive reports on your Assets which
can be stored for insurance purposes or business equity
validation, you will receive reports on various time and billing
items so you can easily determine if our MMP is paying for
itself - you will see a cost analysis of MMP now vs. what you
would have paid for the same service as a non-MMP client
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Online Account Access - you can
manage your account, view statements (paid or pending), create
trouble tickets, view your business assets and more
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External Vulnerability Testing -
this is a series of exhaustive tests designed to look for holes
in your network security - normally priced at $400 per site, you
will receive this same value for only $200 as a V-Group MMP
client.
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Worry Free Support - 100%
Break-Fix support, we will cover all technical issues and client
questions for system maintained by our MMP, this does not
include systems not previously included in your previous MMP
billing - for those covered systems we will get all systems
functioning normally without altering your budget as well as
how-to’s - this does
not cover issues with SBT, ACCPAC, ProWaste, Wed Design or other
custom V-Group software
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Reduced Rate - As an MMP Client
our normal hour rate is dramatically reduces from $110/hr to
only $75/hr, making the decision to implement new technologies
in your office much more affordable - this rate only applies to
Moves/Adds/Changes related to your
Network/Servers/Desktops/Laptops and does not include Custom
Software Solutions such as SBT/ACCPAC/etc.
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Priority Service - our MMP clients
will not stand in line behind non-MMP clients for technical
support issues - a TSR (Technical Support Request) with standard
priority from an MMP client will receive priority over an urgent
TSR for a non-MMP - This is our promise!