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Desktops and Laptops
Pay As You Go –
All labor billable hourly
·
Hourly Rates
o
Business
hours support rate – $110/hr with one (1)
hour minimum
o
After hour
support rate – $165/hr with one (1) hour
minimum
·
Remote
support billable in 30 increments according
to rates above
·
First
available appointment during business hours
of 7:30am -5:30am
·
Payment Terms
– Net 15 from Invoice Date
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Bronze
Level –
$8.50/per
computer (desktops only)
$12.50/per laptop/notebook
·
Anti-Virus
and Anti-Spyware Software and Licensing
included with complete updates
·
LOGMEIN
Software and Licensing for remote support
included (speeds up remote support calls)
·
Asset
management and tracking agent
·
Remote
support billable in 30 minute increments
·
Rates – One
(1) hour minimum for all onsite support
o
Business hour
support rate - $110/hr
o
After hours
support rate - $165/hr
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
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Silver
Level –
$24.50/per
computer (desktops only)
$28.50/per laptops/notebooks
**Includes everything from BRONZE LEVEL
plus…
·
Rates – One
(1) hour minimum for onsite support
o
Business hour
support rate - $90/hr
o
After hour
support rate - $135/hr
·
Unlimited
How-To support for common products such as
Word, Excel, Outlook, PowerPoint etc. (does
not include any SBT/ACCPAC/PROWaste/SharePoint
Portal and other Custom Applications)
during business hours
·
**Windows
Critical Update Service for Operating System
and Office during business hours
·
Quarterly
system Scandisk and Defragmentation
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
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Gold Level
–
$49.50/per
computer (desktops only)
$55.00/per laptops/notebooks
**Includes everything from BRONZE and SILVER
LEVEL plus…
·
Rates – One
(1) hour minimum for onsite support
o
Business hour
rate – $75/hr (only applies to New work, NOT
“Break-Fix” issues)
o
After hours
rate – $105/hr (only applies to New work,
NOT “Break-Fix” issues)
·
**Windows
Critical Update Service for Operating System
and Office after business hours (no
downtime)
·
Priority
support as needed
·
24/7/360
WORRY-FREE Support – Covers all “Break-Fix”
issues except for SBT/ACCPAC/PROWaste/SharePoint
Portal and other Custom Applications when
the issue is beyond connection to the
application
·
Unlimited
How-To support for common products such as
Word, Excel, Outlook, PowerPoint etc. (does
not include any SBT/ACCPAC/PROWaste or
Custom Applications)
·
Spam Filter
Maintenance when purchased with GOLD LEVEL
Server Plan
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
Servers and Critical Machines
Pay As You Go –
All labor billable hourly
·
Hourly Rates
o
Business
hours support rate – $150/hr with one (1)
hour minimum
o
After hour
support rate – $225/hr with one (1) hour
minimum
·
Remote
support billable in 45 minute increments
according to rates above
·
First
available appointment during business hours
of 7:30am -5:30am
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Bronze
Level –
$35/per
server
·
Monthly
backup verification
·
Anti-Virus
and Anti-Spyware Software and Licensing
included with complete updates
·
LOGMEIN
Software and Licensing for remote support
included (speeds up remote support calls)
·
Asset
management and tracking agent
·
Remote
support billable in 30 minute increments
·
Rates – One
(1) hour minimum for all onsite support
o
$110/hr with
one (1) hour minimum
o
$165/hr with
one (1) hour minimum
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
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Silver
Level –
$80.00/per
server
**Includes everything from BRONZE LEVEL
plus…
·
Rates – One
(1) hour minimum for remote onsite support
o
Business
hours rate – $90/hr (for new work only,
existing systems are covered)
o
After hour
rate – $135/hr (for new work only, existing
systems are covered)
·
2 Hours of
remote support included monthly
·
**Windows
Critical Update Service for Operating System
during business hours only
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Service
Monitoring
·
Event Log
Monitoring
·
Drive Space
Monitoring
·
Backup Job
Monitoring
·
Daily Server
Status and Safety Check e-mail
·
Available 24
hour support for remote or onsite service
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
Gold Level
–
$250/per
server
**Includes everything from BRONZE and SILVER
LEVEL plus…
·
Rates – One
(1) hour minimum for onsite support
o
Business
hours rate – $75/hr (only applies to New
Work, unnecessary for “Break-Fix” issues)
o
After hour
rate – $105/hr (only applies to New Work,
unnecessary for “Break-Fix” issues)
·
**Windows
Critical Update Service for Operating System
and Office during business hours
·
Windows
Service Pack Updates
·
Priority
Support
·
24/7/360
WORRY-FREE Support – Covers all “Break-Fix”
issues only except for SBT/ACCPAC/PROWaste/SharePoint
Portal and other Custom Applications
·
System Health
Monitoring
·
Spam filter
maintenance included when purchased with
GOLD LEVEL Desktop and Laptop Plan
·
Monthly
Backup testing and file Restoration
·
Payment Terms
– Due on or before the 1st of
each Month to be retained
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